Specialista servisních operací, Senior (v AJ - Senior Associate Service Operations Specialist)

§97d) Bílková Marie, e-mail: marie.bilkova@global.ntt Knowledge and Attributes: " Displays customer service focus. " Good communication skills and ability to prepare structured, and relevant communications to operations leaders. " Displays ability to work in a fast paced and deadline driven environment. " Displays ability to build, manage and foster a team-oriented environment. " Ability to work creatively and analytically in a problem-solving environment. " Ability to quickly become proficient in delivery processes and related systems. " Developing ability to analyze, design and improve operations processes. Required Experience: " Moderate level of work experience in service delivery within a large scale (preferably multi-national) technology services environment. " Moderate level of experience gained in a service delivery environment including technical and service management exposure. " Moderate level of experience in managing customer escalation situations and objection handling. " Moderate level of demonstrated support operations experience. Zaměstnanecké výhody: 5 týdnů dovolené 3 tzv. Sick Days ročně Nadstandardní zdravotní péče (po zkušební době) Stravenkový paušíl + benefity café (Edenred) Kompenzace mzdy v době nemoci až 21 dnů ročně Občerstvení (káva, čaj, voda) na pracovišti zdarma